• By using the Yaqeen Application, you agree to comply with these Terms and Conditions and all policies established by the application and platform. If you do not agree to these Terms and Conditions, you must refrain from using the application.

• We reserve the right to modify these Terms, Conditions, and Policies from time to time. Therefore, you are responsible for reviewing them periodically. We are not obligated to notify you of any changes made to these Terms, Conditions, or Policies.

• As part of our commitment to making Yaqeen a platform you enjoy visiting regularly, we welcome all comments and feedback regarding any of the policies or rules outlined below.

A user must create an account to engage in any activity on the Yaqeen Application. Users are required to provide accurate and up-to-date information about themselves and keep such information updated. Users must safeguard their account password and must not disclose it to anyone under any circumstances. Users are fully responsible for all activities conducted through their accounts, including any damage caused to us or third parties resulting from inaccurate information provided by the user.

Sharing your account login credentials with any other person is strictly prohibited under any circumstances. If it is determined that you have shared your login credentials, you acknowledge and agree that you will bear all legal consequences resulting from this violation. Yaqeen Platform and Application reserve the right to permanently suspend your account without prior notice and without any obligation to refund any amounts paid. Furthermore, Yaqeen reserves the right to seek financial and/or non-financial compensation for any losses and/or damages resulting from the sharing of your account credentials.

It is strictly prohibited to save, share, publish, or distribute any content from the Yaqeen Application outside the platform. This includes, but is not limited to, visual content, audio content, written materials, lectures, lessons, examinations, exercises, questions, assignments, educational resources, files, and attachments. If it is proven that any content has been saved, downloaded, shared, leaked, or distributed outside the Yaqeen Application or Yaqeen’s Telegram groups and channels, you acknowledge and agree that Yaqeen has the right to take all necessary legal actions against you.

You have the right to provide feedback about instructors honestly and transparently, provided that such feedback respects their dignity, feelings, public morals, and the platform’s rules and regulations. Users must respect and appreciate all efforts and refrain from insulting, mocking, belittling, ridiculing, or showing contempt toward instructors, fellow users, or services provided by the platform. The platform reserves the right to suspend your account without refunding any previously paid fees.

You acknowledge and agree that instructors are only obligated to provide educational instruction according to the academic curriculum approved by local universities in the Kingdom of Saudi Arabia, including any updates or modifications thereto. Additional services such as review sessions, previous exam questions, summaries, and other supplementary materials are considered optional services.

You acknowledge and agree that the subscription period for a course is limited to one academic semester. Access to all course content will expire on the last day of the semester according to the official academic calendar of local universities in the Kingdom of Saudi Arabia, or after the periodic examination, whichever applies. You also agree not to transfer, share, or disclose any content obtained during the subscription period. If it is proven that you have published any course content after the subscription period has ended, you agree to bear all legal consequences.

Each examination component has its own designated content. By subscribing to the Final Examination component, the platform is not obligated to provide access to previous periodic examination components or their explanations. Access to previous course explanations requires a separate subscription to the relevant periodic examination components.

Technical support services are available to:

• Instructors registered on the educational platform for the purpose of providing educational content.

• All beneficiaries enrolled in educational courses through the platform.

• Supervisors from relevant governmental entities, such as the National eLearning Center.

In our commitment to continuously improving the quality of our services, Yaqeen Platform provides a clear and simple mechanism for submitting complaints, suggestions, and inquiries. All submissions are carefully received and documented to ensure an excellent user experience.

Available communication channels include:

• Contact Us Form: Available on the official website and application.

• WhatsApp: 0530352123

Technical support includes:

• Enrollment in educational courses and resolving technical issues encountered by users.

• Training users on how to use the platform and benefit from its features.

• Providing necessary onboarding and user preparation.

• Assistance with account creation and login.

• Ensuring proper attendance and functionality of educational sessions without technical issues.

• Instructor access to the platform.

Responses submitted through the Contact Us form are expected within 48 business hours.

If you do not receive a response within two business days or if the issue exceeds the specified processing time, please contact us via email at:

yaqeentraining@gmail.com

for escalation and prompt handling.

Sunday to Thursday
9:00 AM – 11:00 PM

Yaqeen Platform maintains an administrative system for handling beneficiary complaints that ensures:

1. Confidentiality of complaints.

2. Protection of beneficiaries from adverse consequences due to their complaints.

3. Timely resolution of complaints.

If your complaint concerns educational content, please first contact the relevant instructor. Many issues can be resolved informally through discussion and clarification. Complaints should be submitted as soon as reasonably possible after the issue arises to facilitate prompt resolution.

If the complaint concerns technical issues, please contact us through the Contact Us form and include "Complaint" in the subject line. We will work promptly to resolve the issue.

If you remain dissatisfied after completing Step One or after contacting the responsible person directly, the complaint may be formally escalated through the next step.

You may submit a formal complaint directly. If this is not possible, you may send your complaint via email to:

yaqeentraining@gmail.com

You may also contact us via WhatsApp:

0530352123

If your complaint relates to the e-learning system itself, you may contact the National eLearning Center at:

920015991

A response to the complaint will be provided within a maximum of two business days.

Yaqeen Platform is committed to supporting learners and providing an encouraging educational environment by delivering prompt and accurate responses to inquiries, along with constructive feedback that helps improve academic performance and achieve learning objectives.

• Provide effective and accessible communication channels between learners and instructors.

• Deliver accurate and timely responses to learner inquiries.

• Provide constructive feedback that enhances learner performance and achievement.

Learner inquiries may be addressed through:

1. Discussion forums within the course.

2. Direct messaging through the application or platform, or via email.

3. Yaqeen Platform WhatsApp: 0530352123

4. Dedicated Telegram discussion channels.

• Urgent inquiries are addressed through course discussion forums or WhatsApp at 0530352123.

• Non-urgent inquiries are addressed via email.

If a learner’s inquiry is not answered within the specified response period, the matter may be escalated to the relevant administration through:

yaqeentraining@gmail.com